Betting Rules

These Betting Rules explain the general conditions that apply when you place wagers or participate in games through Shambala Casino. They should be read together with the site’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules displayed for an individual game or promotion.

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1. General betting principles

By opening an account, accessing the platform or placing a wager, you confirm that you have read and understood the rules that apply to your use of Shambala Casino. These rules apply to casino games, betting products and any other wagering service made available through the platform. A particular game, market or promotion may have additional terms. Where specific rules are shown on the relevant page, those rules apply to that game or offer and should be considered before you participate.

On this page

You are responsible for making sure that your participation is lawful in the place where you are located. You must also meet all applicable age, identity and account requirements. Shambala Casino may request information or documents to verify your identity, age, location, payment method or source of funds. You must provide information that is accurate, complete and current. An account must be used only by the person to whom it belongs.

You must not allow another person to use your account or payment method.
You must not open or operate an account on behalf of another person.
You must not use the platform for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not interfere with the platform, manipulate a game or attempt to gain an unfair advantage.
You must keep your account login details secure and notify the operator if you suspect unauthorised access.

Shambala Casino may refuse, restrict, suspend or cancel activity where this is reasonably necessary to protect the platform, its players or the integrity of a game. This may include situations involving suspected fraud, an account security concern, a technical problem, a breach of these rules or a legal requirement. Any action taken will be handled in accordance with the applicable terms and requirements.

2. Placing and accepting wagers

Before placing a wager, check the selected game, market, stake, odds or other displayed information carefully. A wager is generally submitted when you confirm the required details through the platform. You should review the confirmation shown after submission and keep any relevant transaction or bet reference for your records. A wager is not necessarily accepted merely because you have selected an option or entered a stake.

A wager is accepted only when it has been recorded by the platform. The applicable stake, odds, rules and other details are those displayed or confirmed at the time of acceptance, subject to the specific rules for the game or product. If a wager is rejected, cancelled or not recorded, it should not be treated as an accepted wager. You should check your account history if you are unsure whether a wager was successfully placed.

Before you confirm a wager

Confirm that you are using the correct account.
Check the game or market and read any displayed rules.
Review the stake, odds, selections and potential outcome where those details are shown.
Make sure you have sufficient cleared funds in your account.
Confirm that the wager is suitable for your budget and personal limits.

Once accepted, a wager may not be changed or withdrawn unless the relevant game rules or platform terms expressly allow it. You should not assume that closing a browser window, losing an internet connection or leaving the platform has cancelled a wager. If a technical interruption occurs, the account history and the platform’s transaction records will be used to determine whether the wager was accepted.

The platform may apply minimum or maximum stake requirements, transaction controls, account limits or other restrictions. Any applicable requirement will be shown where relevant or described in the applicable terms. You remain responsible for checking these details before submitting a wager. No wager should be placed using funds that you cannot afford to lose.

3. Game results, settlement and corrections

Wagers are settled according to the official result or outcome produced by the relevant game, event or betting product and the rules displayed for that product. The settlement method may differ between games. For example, a game may be settled by its recorded result, while another product may depend on an external event or specified result source. The applicable product rules explain how an outcome is determined and when a wager is treated as complete.

Displayed odds, game information, balances and results are provided for use on the platform but may be affected by delay, interruption or technical error. If there is a clear error in displayed information, a wager, result or settlement, the operator may correct the error or void the affected activity where permitted by the applicable terms and law. This can include an obvious pricing error, a duplicated wager, an incorrectly recorded result or a transaction affected by a system fault.

Settlement conditions

A winning wager is credited in accordance with the relevant product rules and applicable account terms.
A cancelled or void wager is handled according to the specific rules for that product.
If a result is changed by the relevant result source, the settlement treatment will follow the published rules.
Where a technical issue affects a game or transaction, the operator may investigate before confirming the final outcome.
The account history is the primary record of wagers, adjustments, credits and debits made through the platform.

If your account shows an incorrect credit or payment, you must notify Shambala Casino and must not withdraw or spend funds that were credited in error. An incorrect credit may be removed or recovered. Similarly, if a wager appears to have been settled incorrectly, you should raise the issue promptly with the available support channel and provide the relevant date, game, amount and transaction reference where possible.

A result or settlement may be delayed while information is checked, a technical issue is reviewed or account verification is completed. Processing times can vary depending on the product, the payment method, security checks and other applicable requirements. No particular processing period should be assumed unless it is expressly stated in the relevant terms.

4. Responsible gambling, account security and disputes

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and only use money that you can afford to lose. Taking regular breaks can help you remain in control. If gambling is affecting your finances, relationships, work, study or wellbeing, stop playing and seek independent support.

Decide how much time and money you are comfortable spending before you begin.
Do not chase losses by increasing your stakes or continuing for longer than planned.
Do not gamble when you are affected by alcohol, medication, stress or strong emotions.
Use available account controls, deposit settings, time reminders or exclusion options where offered.
Ask for help if you are concerned about your gambling or another person’s gambling.

You are responsible for reviewing your account activity and notifying Shambala Casino as soon as possible if you notice an unauthorised transaction, suspicious activity or a problem with your account. Keep your device, password and authentication information secure. Do not share passwords, payment details or verification codes with another person. Shambala Casino will not ask you to bypass security controls or provide access to your account for someone else.

Questions or disputes

If you believe a wager, result, account balance or transaction has been recorded incorrectly, contact Shambala Casino through the support method available on the website. Include as much useful information as possible, such as your account details, the relevant game or market, the date and time, the amount involved and any reference shown in your account history. Do not include unnecessary sensitive information in an open message.

Issues are reviewed using the platform’s records, game data, transaction information and the rules that applied when the activity took place. You should continue to comply with these Betting Rules while a matter is being reviewed. If you are not satisfied with the outcome, you may use any further complaint or review process described in the applicable Terms and Conditions. Nothing in these rules limits any rights or protections that apply to you under Australian law.

Shambala Casino may update these Betting Rules when the platform, products, technology or legal requirements change. The current version will be made available on the website. You should review the rules before continuing to wager after an update. By continuing to use the platform, you acknowledge that the current rules apply to your future activity.