Privacy Policy

This Privacy Policy explains how Shambala Casino may collect, use, store and disclose personal information when you visit the website, create an account, use casino services or contact support. It also explains how you can manage cookies and exercise available rights in relation to your information.

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Information we may collect

Shambala Casino may collect information directly from you, automatically when you use the website, or from service providers that support the operation of the casino. The information collected depends on the services you use, the actions you take and the checks that may be required during your account relationship. We aim to collect information that is relevant to providing the website, managing accounts, protecting players and meeting applicable obligations.

On this page

Account and contact information

Account details may include your name, date of birth, residential details, email address, username, password-related information, account preferences and records of your communications with support. This information is used to create and maintain your account, confirm account ownership, provide customer service, send important service messages and keep account records accurate. We may also record information about your requests, complaints, feedback and other communications.

Identity and verification information

You may be asked to provide information or documents to help confirm your identity, age, eligibility and account security. Depending on the circumstances, this may include identity documents, proof of address, information about the ownership or source of funds, and other details needed to complete a review. Verification information may be used for identity checks, anti-fraud controls, account security, safer gambling processes and other compliance purposes.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, account balances, bonuses or promotional activity, where relevant, and other transactions carried out through your account. Payment providers may process card, bank or other payment information on our behalf or independently under their own privacy terms. Transaction records help us process requests, investigate payment issues, identify unusual activity, prevent misuse and maintain accurate financial records.

Device, cookie and usage information

When you visit or use the website, technical and usage information may be collected. This can include your IP address, browser type, operating system, device identifiers, general location information, login activity, pages viewed, referring website, session details and information about how you interact with website features. This information helps with website operation, security, troubleshooting, performance monitoring and service improvement.

How we use personal information

Personal information may be used for service, business, security and compliance purposes connected with operating an online casino. We will seek to use information in a way that is relevant to the reason it was collected and consistent with this Privacy Policy. Common purposes include the following:

Creating, administering and securing your account.
Confirming your identity, age, eligibility and account ownership.
Completing verification, anti-fraud, anti-money-laundering and account security checks in general terms.
Processing deposits, withdrawals and other account transactions.
Providing casino services and maintaining website functionality.
Responding to questions, requests, complaints and support enquiries.
Sending service messages, security notices and other communications needed to administer your account.
Sending marketing communications where permitted and where you have provided the required consent or another valid permission applies.
Monitoring activity to identify suspicious, unlawful, fraudulent or prohibited behaviour.
Improving website performance, usability, security, content and customer experience.
Keeping business, transaction and account records accurate.
Meeting legal, regulatory, tax, financial, court-related or other applicable obligations.

Service providers and disclosures

Personal information may be accessed by authorised people who need it to perform their duties. It may also be shared with providers that help operate the website or deliver related services. These providers may include payment processors, identity and verification services, fraud prevention providers, hosting and technology providers, analytics services, communications providers and customer support services. Information should be shared only to the extent reasonably relevant to the service being provided, and appropriate measures are expected to be used to protect it.

Information may also be disclosed where reasonably necessary to protect the security or integrity of the website, investigate suspected fraud or misuse, enforce applicable terms, protect players or other people, respond to lawful requests or meet an obligation that applies to the service. If information is processed by a provider in another country, it may be handled outside Australia. Appropriate steps are taken to support the security and protection of information when it is shared with service providers.

Marketing communications

Where permitted, we may use contact information to send news, offers or other marketing communications if you have consented or another permitted basis applies. You can withdraw consent to marketing at any time by contacting support@shambalacasino.online. You may also use an unsubscribe link or other opt-out method included in a marketing communication where one is provided. Stopping marketing messages will not generally stop essential service, security or account communications.

Cookies, security and retention

Cookies and similar technologies

Shambala Casino may use cookies and similar technologies to keep sessions working, remember preferences, support account security, understand how the website is used and improve website content or communications. Some cookies may be needed for core functions, such as signing in or moving between pages. Other cookies may support analytics, performance, personalisation or similar purposes.

You can manage, restrict or delete cookies through your web browser settings. Your browser may allow you to block cookies, clear existing cookies or receive a notification before cookies are stored. If you block or remove certain cookies, parts of the website may not work correctly, and you may need to enter information again during a session.

Protecting information

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, secure transmission, monitoring and processes for identifying and responding to security incidents. Access to information should be limited to people and providers that need it for an appropriate purpose.

No website, online account or electronic transmission can be guaranteed to be completely secure. You should choose a suitable password, keep your login details confidential, avoid sharing access to your account and sign out from shared devices. If you believe that your account or personal information has been accessed improperly, contact support as soon as possible.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy. This may include account administration, customer support, dispute handling, security, fraud prevention, transaction processing and record keeping. Some records must be retained for a period required by law or another applicable obligation even after an account is closed or a deletion request is made.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of. The way information is removed may depend on the type of record, the systems in which it is held and whether there is an ongoing reason to keep it.

Your privacy rights and how to contact us

Depending on your circumstances and the requirements that apply, you may have rights in relation to the personal information held about you. These rights may be subject to exceptions and are not always absolute. For example, a request may be limited where information must be retained for legal, security or record-keeping reasons, where responding could affect another person's privacy, or where the information is needed to investigate fraud, misuse or a dispute.

How to exercise your rights

For privacy questions or data requests, contact support@shambalacasino.online. You may use this address to request access to personal information held about you, ask for inaccurate or incomplete information to be corrected, request deletion of your data where deletion is available, or withdraw consent to marketing communications.

Access: ask what personal information is held about you and, where appropriate, request a copy of that information.
Correction: identify information that is inaccurate, out of date or incomplete and provide the correct details where needed.
Deletion: ask for personal information to be removed where there is no continuing reason or obligation to retain it.
Marketing consent: withdraw consent to marketing or ask for marketing communications to stop. You may also use an unsubscribe option in a marketing message where one is available.

To protect accounts and personal information, reasonable steps may be taken to confirm your identity before a request is completed. Please provide enough information for the relevant account or request to be identified, but do not send unnecessary sensitive information by email. If more information is needed, support may ask you to provide it through an appropriate process.

We aim to respond to privacy requests within a reasonable time. If a request cannot be completed in full, the reason may be explained where permitted. A request to delete information may not apply to records that must be kept for a period required by law or that are needed for security, dispute resolution, fraud prevention or another legitimate purpose.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, information practices or applicable requirements. The current version published on the website will apply to information handled under the policy. You should review this page periodically, particularly if you continue to use the website after an update.