Shambala Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Shambala Casino. Please read them carefully before creating an account, making a deposit or participating in any game or promotion.

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1. General terms and acceptance

These Terms & Conditions govern your access to and use of the Shambala Casino website, account services, games, promotions and related features. By visiting the website, registering an account, depositing funds or using any available service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

On this page

The terms should be read together with any game rules, promotion terms, privacy information, responsible gaming information and other notices published on the website. Where a specific promotion or game has additional rules, those rules apply to the relevant promotion or game. If there is an inconsistency between these Terms & Conditions and specific promotion or game rules, the specific rules will generally apply to that activity.

Shambala Casino may update, replace or amend these terms from time to time. Changes may be made to reflect changes in services, technology, legal requirements, security processes or business practices. The updated version will apply when it is published on the website, unless a different effective date is stated. You should review this page regularly. Continuing to use the website after an update means that you accept the revised terms.

These terms do not remove or limit any rights or protections that cannot lawfully be excluded under applicable law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted.

2. Eligibility and account requirements

You may use the services only if you are legally permitted to do so in the place where you live and access the website. You must meet the applicable minimum age for online gambling. You must not create or use an account if gambling is prohibited for you by law, by a court order, by a self-exclusion arrangement or by another restriction that applies to you.

When registering, you must provide information that is accurate, complete and current. This may include your name, date of birth, residential details and other information needed to operate and protect your account. You must update your information if it changes. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, allow another person to use your account or access the services on behalf of someone else. You should notify Shambala Casino through the available support channel if you believe that your account has been accessed without permission or that your login details may no longer be secure.

Each person may generally hold only one personal account unless an authorised exception is confirmed. You must not create accounts for another person, operate multiple accounts to obtain an advantage or use an account in a way that conceals your identity. If duplicate accounts or other irregular activity are identified, the operator may review the accounts and take appropriate action under these terms.

You must use the account only for your own personal, lawful and recreational purposes.
You must not allow another person to deposit, withdraw or gamble through your account.
You must not use the website while under the influence of alcohol or any substance that may affect your judgement.
You must comply with all applicable laws, regulations and restrictions in your location.
You must provide reasonable information or documents requested for identity, security, payment or compliance checks.

3. Deposits, withdrawals and account balances

Available payment methods, currencies and processing requirements are shown on the website and may change. You must use a payment method that belongs to you or that you are authorised to use. Payments made through a third party, an anonymous source or an unauthorised method may be rejected, returned or subject to further review.

You are responsible for checking transaction details before confirming a deposit or withdrawal. Deposits should be made only for the purpose of using the available services. You must not use the account to transfer funds to another player, hold funds for another person or conduct activity that appears fraudulent, unlawful or unrelated to recreational gaming.

A withdrawal request may require verification before it can be processed. Verification may include confirmation of your identity, age, address, payment method, source of funds or account ownership. Processing can also be affected by payment providers, incomplete information, security reviews, technical issues or legal requirements. Any timeframes shown on the website are estimates unless expressly stated otherwise.

You should not treat a pending balance, transaction or withdrawal as completed until it has been confirmed. If a payment is reversed, rejected or incorrectly credited, the relevant amount may be removed from the account. Shambala Casino may correct clear administrative or technical errors and may pause transactions while an account or payment is reviewed.

You remain responsible for any fees, taxes or charges imposed by your bank, payment provider or applicable authority. The operator does not provide tax advice. You should obtain independent advice if you are unsure how gambling transactions or winnings may be treated in your circumstances.

If an account has a positive balance when it is closed, the balance may be handled in accordance with these terms, applicable law, verification requirements and the circumstances of the closure. Funds associated with fraud, unlawful activity, chargebacks, bonus abuse or other prohibited conduct may be withheld or reviewed where permitted.

4. Games, promotions and responsible use

Games are provided for entertainment and involve risk. Outcomes may be determined by random systems, game rules or other processes described with the relevant game. Past results do not predict future results. You should only gamble with money that you can afford to lose and should never regard gambling as a way to solve financial difficulties or generate guaranteed income.

Any bonus, reward, free-play offer or promotional campaign is subject to its own terms. These terms may include eligibility conditions, a qualifying activity, expiry requirements, wagering or playthrough conditions, game restrictions, maximum values, deposit requirements or withdrawal rules. You should read the relevant promotion terms before accepting or using an offer. If an offer is not available to you, you must not attempt to claim it through another account or by providing inaccurate information.

Promotions are not transferable unless the applicable promotion terms expressly say otherwise. Shambala Casino may withdraw, change or cancel a promotion where there is a reasonable operational, security, technical or legal reason, or where the offer has been used in a way that is inconsistent with its terms. Errors in a promotion may be corrected, including errors that result in an unintended credit or benefit.

Responsible gambling is an important part of using the website. You can choose to set personal limits, take a break, close your account or request other available restrictions. If gambling is causing concern, affecting your finances or interfering with relationships, work or wellbeing, stop using the service and seek appropriate support. Do not chase losses, borrow money to gamble or increase stakes to recover previous losses.

Set a budget before you start and keep to it.
Set a time limit and take regular breaks.
Do not gamble to escape stress, anxiety or other problems.
Keep gambling separate from essential household spending.
Ask for help if you are finding it difficult to control your gambling.

5. Prohibited conduct, suspension and legal information

You must not misuse the website, interfere with its operation or attempt to gain an unfair advantage. Prohibited conduct includes fraud, money laundering, payment abuse, identity misuse, collusion, software manipulation, automated access, exploitation of errors, chargeback abuse and any activity that breaches applicable law or the rules of a game or promotion.

You must not upload or transmit malicious code, attempt to access another person’s account, bypass security controls, reverse engineer website features or use tools intended to disrupt games or transactions. You must also avoid content or behaviour that is threatening, abusive, discriminatory, unlawful or designed to harm the website, its users or its service providers.

Where permitted, Shambala Casino may suspend, restrict or close an account if it identifies a security concern, a breach of these terms, unusual activity, a verification issue, a payment problem, a responsible gambling concern or a legal requirement. An account may also be restricted while an investigation is in progress. You must not open another account or attempt to bypass a restriction without approval.

The website and services are provided subject to availability. Maintenance, telecommunications problems, software faults, third-party failures, cyber incidents and events outside reasonable control may affect access or functionality. No guarantee is given that the website will always be uninterrupted, error-free or available on every device. You should keep your device, browser and security software appropriately updated.

To the extent permitted by law, Shambala Casino is not responsible for loss caused by your failure to protect account details, misuse of the website, inaccurate information, unsupported equipment, payment provider issues or events outside reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded or limits your rights under applicable consumer protection law.

If you have a question, transaction concern or complaint, review the information available on the website and use the designated support or contact process. Provide enough information for the matter to be investigated, including relevant account or transaction details, while avoiding the transmission of unnecessary sensitive information. Complaints will be reviewed in accordance with the applicable internal process and relevant legal requirements.

These terms are intended to be interpreted consistently with the laws and regulatory requirements that apply to your use of the services. Any dispute should first be raised through the available support process so that it can be considered and, where appropriate, resolved. Your statutory rights remain unaffected.